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CMS IT SmartHire

CMS IT services is an industry leader in Managed IT services and system integration. We combine world-class cloud, digital, automation and cybersecurity expertise with a core strength in leveraging optimal technologies to rapidly create efficiencies and scale for our customer’s operations. We offer an extensive array of services to help our customers thrive on next-generation technologies; helping build, transform and manage their IT operations. Our services include cloud assessments and migrations, application digitization and modernization, digital experience enhancement, information management and cybersecurity, IT automation, and product development support. Our best-in-class solutions are personalized for each customer; facilitating operational reliability and disruptive transformation. Our highly differentiated solutions capable of achieving specific goals with minimal investment make us the IT partner of choice for companies across industry verticals like Banking, Insurance, Manufacturing, Services, Healthcare, Media & Telecom, etc. visit our website:

How to Apply

Thank you for your interest in the applying for this position. Please review the details provided. Follow the three steps mentioned below to Register for this position.

  • 1 Fill up your Personal Details.
  • 2 Fill up your Professional Details
  • 3 Record a brief video about yourself
  • 4 Agree to the terms
  • 5 Start the Assessment

Desktop Support Engineer

Job Description

First Level support for all Desktop calls OS windows 7, Windows 10 installation and configuration Outlook configuration and PST backup Internet browser issue troubleshooting Installation of Antivirus, patches, Acrobat, WinRAR, License software etc. Printer installation, configuration, and troubleshooting Data back up and transfer in system. Hardware knowledge of laptop and desktop Digital signature configuration Basic troubleshooting of network connection.

Job Role

Database L1 Std ~ P02

Required Experience

2 yrs

Required Skills

Handling calls & resolving enterprise level customer tickets, forensic work based on virus related issues, handling escalation calls, resolving tickets based on SLA



Desired Experience


Desired Skills



BE, BTech, Dip (Computer Science and Engineering) or Electronics and Communication


Guwahati ~ Assam ~ India ~ Asia ~ Offshore

Number of Openings


Requires Travel



  • Take a few minutes to introduce yourself. This video will help us understand more about you.
  • Refer to the list of potential topics you can talk about
  • Try cover all the topics as best as possible in the time available.
  • Adjust the camera so your face is visible clearly when you record your introduction.
  • Feel free to spend more time if needed on a specific topic.
  • You can stop the video once you are done. The video recodging will stop once the time alloted is over.

Topics to cover

  • Introduce yourself. Name, Current Employer, Qualification ...
  • Why are you looking for a change?
  • What do you expect from this job?
  • Call out 3 top acheivements you have.
  • Call out 3 Strengths you have.
  • Call out 3 weakness you have.

Terms of Assessment & Guidelines
  • You consent that this assessment will have you under camera monitoring from time to time.
  • You agree to NOT refresh the screen once you start the assessment.
  • If you refresh the screen, You will be locked out from the assessment.
  • If you finish answering an assessment before the allowed time, click on Next Button to go to the next assessment.
  • You cannot navigate to the previous assessment at any point in time

Additional Information